Privacy Policy

Information We Collect

When you use our website or contact us, we may collect the following information:

• Name and contact details when you submit inquiries through our contact form
• Email address when you communicate with us
• Information about your craft supply preferences and project needs
• Technical information such as IP address and browser type for website functionality
• Browsing behavior and interaction data to improve user experience
• Device information including operating system and screen resolution

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your craft supply orders
• Send information about products you have inquired about
• Improve our website and services based on user feedback
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure website security
• Analyze website usage patterns to enhance functionality

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with our business operations such as payment processors and shipping companies
• Legal authorities when required by law or to protect our rights
• Business partners in case of merger, acquisition, or sale of assets
• Analytics providers to understand website usage and improve services

All third-party service providers are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection practices
• Secure backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information when no longer needed
• Withdraw consent for data processing at any time
• Object to processing of your personal information
• Request data portability in a structured format
• Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

We use both session cookies (temporary, deleted when you close your browser) and persistent cookies (remain on your device until expiration or deletion). You can control cookie preferences through your browser settings, though disabling cookies may limit website functionality.

For detailed information about our cookie usage, please see our Cookie Policy.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

If you are accessing our website from outside Australia, please note that your information may be transferred to, stored, and processed in Australia. By using our website, you consent to the transfer of your information to Australia and its processing in accordance with this Privacy Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Material changes will be communicated through prominent notices on our website or via email if you have provided your contact information.

Contact Us

For privacy-related questions, to exercise your rights, or to report a privacy concern, please contact us at:

Email: info@artisanstudiosho.cv
Phone: +61 2 8356 7421
Address: 45 George Street, Sydney NSW 2000, Australia

We are committed to addressing your privacy concerns promptly and transparently.